PRIVACY NOTICE
Natgraph is committed to protecting your personal information and this Privacy Policy tells you how we collect your personal data, how we store it, how we use it, and how we keep it safe. We shall only use your information in line with all the applicable data protection laws, including the General Data Protection Regulation (GDPR).
We are committed to ensuring that your information is secure, – held in a secure environment, and access to it will be restricted according to the ‘need to know’ basis.
To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and protect the information we collect online.
What we collect about you
We process the personal data of customers, prospects, enquirers, workers and suppliers. We may collect, store and use the following personal information about you:
Information that you provide when ordering from us
Information that you provide when requesting information
Information that you provide subscribing to our e-newsletter
Any other information you choose to give us, including business cards
Information you choose to give us when making an application to work for us
Please let us know if the personal data we hold about you needs to be corrected or updated.
The data you provide to use typically includes:
Name
Address
Postcode
Country
Email address
Fax number
Telephone number
How you heard about us
Information relating to purchases you have made, including payment details
Company name, trading address, registration number, website, VAT number, number of employees
Work experience and interview notes when you apply to work for us
Any other personal information that you choose to send us
We also collect information about you from other sources, including visitors to events we arrange.
We collect information about your visits to this website. This includes collecting unique online identifies such as IP addresses. Please see our Cookies section for more details.
What we do with your information
We will use your personal data for the following purposes:
To provide our services to you
To process your order, collect payment and keep you informed of delivery progress
To provide you with information about our services, and to deal with enquiries and requests about them
To improve our products and services
To send you marketing communications which we believe to be of interest to you
To send you email notifications and newsletters
To maintain your contact preferences
For marketing research purposes, conducting customer satisfaction surveys and responding to your website visits
To fulfil a contract with you if you are a customer, supplier or worker
To prevent fraud
Disclosing your personal data
Your information will be held and used by the following parties under our control:
To workers who deliver our services
Third parties who provide a service to us:
We shall keep your personal data within Natgraph and our trusted third parties except where disclosure is required by law.
How long we keep your personal information
We only keep your personal information for as long as we need to, so that we can use it for the reasons described above. Where your information is no longer required or is no longer relevant, we will ensure it is disposed of securely.
Your rights and control over your personal data
To exercise any of these rights, please contact [email protected] or at the address below.
Under the General Data Protection Regulation, you have the right to:
Access your personal data by making a subject access request
You have the right at any time to ask us what personal information we hold about you, and to ask us to update, amend or delete any data that is incorrect or out of date. As data controller, we will be as clear and transparent as possible and uphold any requests for data disclosure or amendment as soon as possible.
Rectification, erasure or restriction of your information where this is justified
The accuracy of your personal data is important to us. You can rectify/update your personal data, including your address and contact details at any time. We will delete or correct it promptly at your request.
Object to the processing of your information
You have the right to ‘block’ or suppress processing of your personal data. Every marketing communication we send will include the right to object to marketing.
The right to make a compliant to the data protection regulator
If you wish to make a complaint or seek advice from a supervisory authority please contact the Information Commissioner’s Office (ICO). The ICO is the UK’s independent body set up to uphold your rights to data privacy. The ICO can be contacted at
The Office of the Information Commissioner,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire
SK9 5AF
Tel: +44 (0) 01625 545 745
Website: www.ico.org.uk
Links to Other websites
Our website may contain links to and details of other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.
Privacy and Cookies
We will ask you to consent to our use of cookies in accordance with the terms of this policy when you visit our website. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To find out more about cookies, or if you are having problems disabling them, please visit www.aboutcookies.org or see or details below.
Contact Us
This website is owned and operated by Natgraph, registered in England and Wales under company number 1485098.
Our registered office is at –
Dabell Avenue
Blenheim Industrial Estate
Nottingham
NG6 8WA,
If you have any questions about this policy or your personal data, please contact:
Natgraph Privacy Officer at the address above, email [email protected] or call 0115 9795700
COOKIES ON THIS WEBSITE
Our website uses cookies, as almost all websites do. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
Our cookies help us make our website work as you’d expect and help make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
We do not use cookies to:
Collect any personally identifiable information (without your express permission)
Collect any sensitive information (without your express permission)
Pass data to advertising networks
Pass personally identifiable data to third parties
Anonymous Visitor Statistics Cookies
We only use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called ‘analytics’ programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites, as cookies are a standard part of most modern websites