Privacy & Cookies Statement


Privacy Notice

Natgraph is committed to protecting your personal information and this Privacy Policy tells you how we collect your personal data, how we store it, how we use it, and how we keep it safe.  We shall only use your information in line with all the applicable data protection laws, including the General Data Protection Regulation (GDPR).  

We are committed to ensuring that your information is secure, - held in a secure environment, and access to it will be restricted according to the ‘need to know' basis.

To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and protect the information we collect online.

What we collect about you

We process the personal data of customers, prospects, enquirers, workers and suppliers.  We may collect, store and use the following personal information about you:

  • Information that you provide when ordering from us
  • Information that you provide when requesting information
  • Information that you provide subscribing to our e-newsletter
  • Any other information you choose to give us, including business cards
  • Information you choose to give us when making an application to work for us

Please let us know if the personal data we hold about you needs to be corrected or updated.

The data you provide to use typically includes"


  • Name
  • Address
  • Postcode
  • Country
  • Email address
  • Fax number
  • Telephone number
  • How you heard about us
  • Information relating to purchases you have made, including payment details
  • Company name, trading address, registration number, website, VAT number, number of employees
  • Work experience and interview notes when you apply to work for us
  • Any other personal information that you choose to send us

  

We also collect information about you from other sources, including visitors to events we arrange.

We collect information about your visits to this website.  This includes collecting unique online identifies such as IP addresses.  Please see our Cookies section for more details.

What we do with your information

We will use your personal data for the following purposes:

  • To provide our services to you
  • To process your order, collect payment and keep you informed of delivery progress
  • To provide you with information about our services, and to deal with enquiries and requests about them
  • To improve our products and services
  • To send you marketing communications which we believe to be of interest to you
  • To send you email notifications and newsletters
  • To maintain your contact preferences
  • For marketing research purposes, conducting customer satisfaction surveys and responding to your website visits
  • To fulfil a contract with you if you are a customer, supplier or worker
  • To prevent fraud

Disclosing your personal data

Your information will be held and used by the following parties under our control:

  • To workers who deliver our services
  • Third parties who provide a service to us:

We shall keep your personal data within Natgraph and our trusted third parties except where disclosure is required by law.

How long we keep your personal information

We only keep your personal information for as long as we need to, so that we can use it for the reasons described above.  Where your information is no longer required or is no longer relevant, we will ensure it is disposed of securely. 

Your rights and control over your personal data

To exercise any of these rights, please contact [email protected] or at the address below.

Under the General Data Protection Regulation, you have the right to:

  • Access your personal data by making a subject access request

You have the right at any time to ask us what personal information we hold about you, and to ask us to update, amend or delete any data that is incorrect or out of date. As data controller, we will be as clear and transparent as possible and uphold any requests for data disclosure or amendment as soon as possible.

  • Rectification, erasure or restriction of your information where this is justified

The accuracy of your personal data is important to us. You can rectify/update your personal data, including your address and contact details at any time. We will delete or correct it promptly at your request. 

Object to the processing of your information 

You have the right to ‘block' or suppress processing of your personal data. Every marketing communication we send will include the right to object to marketing.  

The right to make a compliant to the data protection regulator

If you wish to make a complaint or seek advice from a supervisory authority please contact the Information Commissioner's Office (ICO).   The ICO 

is the UK's independent body set up to uphold your rights to data privacy.  The ICO can be contacted at

The Office of the Information Commissioner,

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire

SK9 5AF

Tel: +44 (0) 01625 545 745

Website: www.ico.org.uk

Links to Other websites

Our website may contain links to and details of other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.  

Privacy and Cookies

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you visit our website.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To find out more about cookies, or if you are having problems disabling them, please visit www.aboutcookies.org or see or details below.

Contact Us

This website is owned and operated by Natgraph, registered in England and Wales under company number 1485098.

Our registered office is at -
Dabell Avenue
Blenheim Industrial Estate
Nottingham
NG6 8WA, 

If you have any questions about this policy or your personal data, please contact:

Natgraph Privacy Officer at the address above, email [email protected] or call 0115 9795700

 

Cookies on this website

Our website uses cookies, as almost all websites do. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us make our website work as you'd expect and help make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties

 

Anonymous Visitor Statistics Cookies

We only use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called 'analytics' programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before.

 

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our's and a large proportion of the world's websites, as cookies are a standard part of most modern websites